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F.A.Q.

A question? The answer is probably here!

Q: What is PayToo Pay?

A: PayToo Pay is a universal, secure and easy to use payment solution to pay a merchant, developed by PAYTOO.


Q: Who can use PayToo Pay?

A: Anyone can use PayToo Pay. It doesn’t matter if you have a PAYTOO account or not. But for the best user experience, use the free PAYTOO mobile application now available for download on ITunes and Google Pay


Q: How does PayToo Pay work?

A: For each requested transaction, the merchant will create a unique QR code to be scanned using any QR Code reader or the PAYTOO application. Then, by selecting the wallet or credit card as payment method, the payment will securely be processed without transferring any financial information to the merchant.

Q: How can I use PayToo Pay?

A: You can use PayToo Pay to pay for copies at a copy machine for example, or for the use of a washer and dryer,  a meal at the food court, an online purchase or at retail stores of participating merchants.


Q: Is PayToo Pay secure?

A: PayToo Pay is one of the most secure way to make a payment as no financial information is transferred to the merchant. Hence, avoiding the possibility of theft of personal information in the event of a security breach.


Q: Do I need a bank account to use PayToo Pay?

A: No, you do not need a bank account to use PayToo Pay. You can use PAYTOO Wallet to manage your money.


Q: Do I need a credit/ debit card to use PayToo Pay?
A:  Since you can use PAYTOO Wallet (after you load money on it) to make your payment, you do not need a debit/card. PayToo Pay lets you add and link your debit/credit card to your wallet. Then, by scanning the QR code, you can select the card on file and make the payment without giving any information to the merchant .


Q: How can I add and link my credit/debit card to the wallet?
A: Log into your PAYTOO account, select credit card, enter your credit card information and attach it to your wallet.


Q: Can I use PayToo Pay with any phone?
A: Yes, you can use PayToo Pay with any iPhone, iPad or Android using the mobile application, or any smartphone that has a combination of data connection to Internet and QR code reader.


Q: Do I need the PayToo mobile application to use PayToo Pay?
A: The PayToo Mobile application is not required to use PayToo Pay. You can use PayToo Pay with any smartphone and an Internet connection.


Q: Can I use PayToo Pay without a PayToo account?
A: Yes, you can use PayToo Pay without having a PayToo account, just by entering the information manually each time you need to make a payment, as opposed to just using the PayToo Mobile Wallet.


Q: Can I use PayToo Pay to shop online?
A: Yes, you can use PayToo Pay to shop online and securely make purchases at participating merchants.


Q: Can I use PayToo Pay in a retail store?
A: Yes, you can use PayToo Pay in retail stores of participating merchants.


Q: Is PayToo Pay available internationallly?
A: Yes, PayToo Pay is available internationally at participating merchants.


Q: How much does is cost to use PayToo Pay?
A: PayToo Pay is entirely FREE! (Some data connection fees and bank fees commissions may apply, please check with your mobile provider).

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